Contact and support

We are at your disposal from Monday to Friday from 9am to 5pm Polish time.

Assistance and technical support:

Help and questions regarding the application, affiliate panel, bug reports, inaccuracies in the accrual of points or NeliCoins. Actioned as quickly as possible.

Partner issues:

Contact with sales and customer success, billing, contract amendments, quotation requests. Processed within one working day.

Data processing:

Enquiries regarding the protection and processing of personal data. Requests for access to or deletion of data. Generally dealt with within 3 working days.

Other issues:

General contact, for enquiries that cannot be categorised otherwise. Generally dealt with within 5 working days.